nnkk Privacy Policy — How We Collect, Use, and Safeguard Your Personal Data

This Privacy Policy is published by nnkk ("nnkk", "we", "us", or "our") and applies to all individuals who access or use the nnkk platform available at https://nnkk.io, including registered account holders, visitors who browse the site without registering, and any person who communicates with nnkk via email or any other channel. By using the nnkk platform, you acknowledge that you have read and understood this Privacy Policy.

nnkk is Bangladesh's premier online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. In providing this service, we necessarily process certain personal data about the people who use it. This Privacy Policy sets out in plain English how that processing works, the legal grounds on which it is carried out, and the steps we take to ensure your information is handled with the care and respect it deserves.

This Privacy Policy was last updated on 1 January 2026 and replaces all previous versions. The most current version is always available at https://nnkk.io/privacy-policy. If we make material changes to this policy, we will notify registered account holders by email and display a prominent notice on the nnkk website for a minimum of 7 days before the changes take effect.

nnkk collects personal data through several channels: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information obtained from third-party payment processors and identity verification partners as part of our Know Your Customer (KYC) obligations.

When you access and use the nnkk platform, certain technical and behavioural data is collected automatically through cookies, log files, and similar tracking technologies:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, browser type and version
• Pages visited on the nnkk site, time spent on each page, and navigation paths
• Game sessions played, wagers placed, deposit and withdrawal transactions (amount, date, method, status)
• Login timestamps, session durations, and frequency of platform access
• Referral source (how you arrived at the nnkk site, e.g., organic search, direct URL entry)

nnkk may receive additional personal data about you from third-party sources where this is necessary for the operation of the platform:

• Identity verification partners may confirm or supplement the KYC data you provide, including confirmation that your name matches your NID records.
• Payment processors (bKash, Nagad, Rocket, Upay) provide transaction confirmation data including timestamps, reference numbers, and status codes.
• Fraud prevention services may share risk signals associated with your IP address, device fingerprint, or payment method.
• Game providers supply transaction-level records for game rounds played on their platforms, used for dispute resolution and auditing purposes.

nnkk uses the personal data it collects for the following specific purposes. For each purpose, the applicable legal basis is identified in Section 4 of this policy.

• Account Management: Creating, maintaining, and administering your nnkk account, verifying your identity, processing your KYC documentation, and communicating with you about your account status.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other payment methods; reconciling transaction records; resolving payment disputes.
• Service Delivery: Providing access to the full nnkk games library including cricket betting, slot games, live casino, jackpot titles, badminton betting, and Ocean King Jackpot.
• Responsible Gaming: Monitoring account activity to identify potential problem gambling behaviours; enforcing deposit limits, self-exclusion requests, and cooling-off periods; providing reality checks and session reminders.
• Fraud Prevention and Security: Detecting and preventing fraudulent account activity, bonus abuse, money laundering, identity theft, and unauthorised account access.
• Legal Compliance: Meeting our obligations under applicable law, including responding to lawful requests from competent authorities.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the design, performance, and content of the nnkk platform.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications. This purpose requires your explicit consent and is governed by Section 12 of this policy.
• Customer Support: Responding to your queries, resolving account issues, processing complaints, and maintaining records of support interactions for quality assurance purposes.

nnkk processes your personal data only where a valid legal basis exists for doing so. The primary legal bases on which nnkk relies are as follows:

Where nnkk relies on legitimate interests as the legal basis for processing, we have conducted a balancing assessment and are satisfied that our legitimate interests are not overridden by your interests or fundamental rights. You may request further information about any of these assessments by contacting [email protected].

nnkk uses cookies and similar tracking technologies (including local storage objects and session identifiers) to operate and improve the platform. Cookies are small text files placed on your device when you visit the nnkk site. They serve a range of functions, which we categorise as follows:

These cookies are essential for the operation of the nnkk platform. Without them, core functions such as maintaining your logged-in session, remembering items in your account preferences, and enabling secure payment processing cannot function. Strictly necessary cookies do not require your consent and cannot be disabled through our cookie settings.

These cookies collect anonymised information about how visitors use the nnkk platform — for example, which pages are visited most frequently, how long users spend on each section, and which game categories attract the most engagement. This data helps us improve the platform. Performance cookies are activated only with your consent.

Functionality cookies remember your preferences and personalisation choices — such as your language preference (English), your preferred deposit method, and your last-used game category — so that you do not need to reset these on each visit. These cookies are activated only with your consent.

You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please be aware that disabling strictly necessary cookies will impair your ability to use core functions of the nnkk platform, including logging in and making deposits. Instructions for managing cookies in commonly used browsers are available through your browser's help documentation.

nnkk does not sell, rent, or trade your personal data to any third party. We share personal data with the following categories of recipients only where strictly necessary to provide our services or meet our legal obligations:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the transaction data required to process your specific payment request. They do not receive your full gaming history or account balance.
• Identity Verification Partners: KYC verification providers receive your identity document details and the registration information you provided in order to confirm your identity. These providers operate under strict data processing agreements with nnkk.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive a session token and player identifier (not your full name or payment details) to enable you to play their games within the nnkk platform environment.
• Fraud Prevention Services: Specialised fraud detection providers may receive device fingerprint data, IP address, and transaction patterns to generate risk scores that help protect your account.
• Legal and Regulatory Authorities: nnkk will disclose personal data to competent legal or regulatory authorities where required to do so by applicable law, a valid court order, or a lawful request from a government body. We will notify you of any such disclosure where we are legally permitted to do so.
• Professional Advisors: Legal counsel, auditors, and compliance advisors may access anonymised or aggregated data in the course of providing professional services to nnkk. Where individually identifiable data must be disclosed, advisors are bound by professional confidentiality obligations.

All third parties with whom nnkk shares personal data are required to implement appropriate security measures and are prohibited from using your data for their own marketing or commercial purposes beyond the scope of the services they provide to nnkk.

nnkk takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the nnkk platform
• Encrypted storage of all personally identifiable data in our secure database infrastructure
• Strict role-based access controls limiting staff access to personal data on a need-to-know basis
• Multi-factor authentication required for all nnkk staff members with access to player data systems
• Regular penetration testing and independent security audits of the nnkk platform and infrastructure
• Automated intrusion detection and real-time security event monitoring
• Secure data disposal procedures for data that has reached the end of its retention period

While nnkk takes all reasonable steps to protect your personal data, no data transmission or storage system can be guaranteed to be 100% secure. In the unlikely event of a personal data breach that poses a risk to your rights or interests, nnkk will notify you without undue delay and take all necessary steps to contain the breach and mitigate its effects.

nnkk retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, after which data is securely deleted or anonymised. The following retention periods apply as a general guide:

When data reaches the end of its applicable retention period, nnkk will either securely delete it (where deletion is technically possible) or anonymise it so that it can no longer be associated with any identified or identifiable individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

As an individual whose personal data is processed by nnkk, you have a number of rights that you can exercise at any time by contacting us at [email protected]. We will respond to all verified requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data that nnkk holds about you, along with information about how it is being used and with whom it has been shared. We will provide this information in a clear, structured English-language format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account information directly from your account dashboard. For changes to identity document data, please contact support.
• Right to Erasure: In certain circumstances, you have the right to request that nnkk delete your personal data. This right is subject to limitations — for example, we cannot delete data we are legally required to retain for financial record-keeping or fraud prevention purposes. We will explain clearly which data can and cannot be deleted and why.
• Right to Restriction: You may request that nnkk restricts the processing of your personal data in certain circumstances — for example, while we are verifying the accuracy of data you have contested.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an absolute right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

The nnkk platform is strictly intended for adults aged 21 and above. nnkk does not knowingly collect personal data from individuals under the age of 21. The registration process includes an age declaration, and nnkk enforces a mandatory KYC verification process that includes date-of-birth confirmation.

If nnkk discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed. Any balance in the account will be handled in accordance with the responsible gaming provisions of our Terms and Conditions.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account on nnkk, please contact us immediately at [email protected]. We will investigate and take all necessary steps, including immediate account closure and data deletion where legally permissible, within 5 business days of receiving your notification.

The nnkk platform primarily serves players based in Bangladesh, and the majority of data processing takes place within secure infrastructure serving the Bangladesh and wider South Asia region. However, certain service providers — including game studios, cloud hosting partners, and fraud prevention services — may process data in server locations outside Bangladesh.

Where personal data is transferred to a third party operating in a different jurisdiction, nnkk ensures that appropriate safeguards are in place to protect that data. These safeguards typically include contractual data processing agreements that impose data protection obligations equivalent to those that apply to processing within Bangladesh, including requirements for data minimisation, purpose limitation, security standards, and data subject rights.

If you would like specific information about the international transfers that apply to your personal data, including the safeguards in place, please contact us at [email protected] and we will provide the relevant details in writing within 30 days.

nnkk may send you promotional communications including bonus offers, seasonal promotions (for example, during Eid, Pohela Boishakh, or the BPL and IPL cricket seasons), new game announcements, and platform news. These communications are sent only where you have provided your explicit consent to receive them.

You may opt in to receive marketing communications from nnkk by checking the relevant consent box during the registration process, or at any time by updating your communication preferences in your account settings dashboard.

You may withdraw your consent to receive marketing communications at any time using any of the following methods:

• Click the "Unsubscribe" link included at the bottom of every marketing email sent by nnkk
• Update your communication preferences directly in your nnkk account settings dashboard
• Send a written opt-out request to [email protected] with the subject line "Marketing Opt-Out"

Once you opt out, we will process your request within 5 business days. Please note that withdrawing marketing consent does not affect your ability to receive non-promotional service communications, such as transaction confirmations, account security alerts, or updates to this Privacy Policy — these communications are sent on the basis of contract performance or legal obligation and are not subject to marketing opt-out.

Where you have opted in to marketing communications, nnkk may personalise the offers and content we send you based on your account activity — for example, sending cricket-related bonus offers to players who primarily use the cricket betting section, or slot-specific promotions to players who regularly use the slots category. This personalisation is carried out using anonymised activity profiles and does not involve automated profiling that produces legal effects concerning you.

nnkk reviews and updates this Privacy Policy on a regular basis to reflect changes in our data processing activities, changes in applicable law, and feedback from our players. The current version of the Privacy Policy is always available at https://nnkk.io/privacy-policy, and the effective date at the top of this document indicates when the most recent revision was published.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how your personal data is collected, used, or shared — we will notify you in the following ways:

• A notification email sent to the email address registered on your nnkk account, dispatched at least 7 days before the updated policy takes effect
• A prominent notice displayed on the nnkk homepage and login page for a minimum of 7 days prior to the effective date of the changes
• An in-platform notification displayed when you next log in to your nnkk account during the notification period

Minor changes — such as corrections to typographical errors, clarifications that do not alter the substance of the policy, or updates to contact details — may be made without prior notification, though the effective date will always be updated to reflect the most recent revision. We encourage you to review this Privacy Policy periodically so that you remain informed about how nnkk protects your personal data.

Your continued use of the nnkk platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any material change to this Privacy Policy, you should cease using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nnkk processes your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related queries promptly and transparently.

If you are not satisfied with our response to a privacy query or data subject request, you have the right to escalate your complaint. We take all privacy complaints seriously and will conduct a thorough internal review of any escalated complaint within 14 business days. Where an internal review does not resolve your concern to your satisfaction, you may seek independent advice or pursue the matter through the appropriate legal channels available in Bangladesh.

nnkk is committed to resolving privacy disputes fairly and efficiently. We do not charge any fee for handling data subject requests or privacy complaints, and we will never penalise you for exercising your rights under this Privacy Policy.